3 business women around the table

Resolving Differences

Current Status
Not Enrolled
Price
NZ$39.00
Get Started
or

Where people are working together chances are high for conflict to arise. On average we are spending 2.1 hours per week dealing with conflict at work. Learn how to prevent and resolve conflict with the Resolving Differences Model(c). Even if resentments have been building up between two people over time, this course will help to re-establish the personal connection. Once both parties reconnected, they usually find a solution.

Content

  1. Why preventing conflict matters
  2. Developing your opportunity mindset
  3. The Resolving Differences Model(c)
  4. Applying the Resolving Differences Model(c)
  5. Prepare for your conversation
  6. Quiz
Really enjoyed this interactive e-learning. With the worksheets, guide and checklists I am now well prepared for my difficult conversations!
Headshot of learner
Viola Ember
This course gave me skills to find solutions with people who have different views. This is what you need when emotions run high.
Jack Brown
This e-learning is very well done with many relatable examples. It helps to challenge assumptions while also giving some practical tips. It uses simple, easy to understand language.
headshot of learner
Shanelle Yates

Resolving Differences

Screen-shots

Learn how to apply the Resolving Differences Model with the interactive scenarios and stories in this course. The downloadable worksheets, guides and checklists prepare you well and give you confidence to solve a conflict you have currently. Try this new way to re-establish your personal connection and overcome the negative feelings you have about each other.

feedback Kate Bacchus
feedback Tamara Pawluk
feedback Fiona McBryde
feedback Wendy scott
Previous
Next

Key features

Time to complete: 30-45min 

Download and print 5 worksheets, guides, and checklists

After completion you gain access to the Member Forum and other benefits to expand your learning.

Key learning outcomes

  • People are diverse and often have different opinions. Learn how to resolve those differences collaboratively and constructively without slipping into conflict.
  • Learn how to prevent conflict by applying the Resolving Differences Model(c).
  • Gain a new perspective by developing your opportunity mindset.
  • Learn how to resolve a conflict you currently have.

This online course is for you if

  • A disagreement or conflict for whatever reason has impacted your relationship with someone at work or outside of work.
  • You prefer a normal or good relationship with this person.
  • You are prepared to listen and empathise with this person.

TIP for the Quiz:

  • Question 1: select 1 correct answer
  • Question 2: select 2 correct answers
  • Question 3: select 3 correct answers
  • Question 4: use downloadable Cheat-Sheet if you need