This is a 12 pages document (not an e-learning) with 4 lessons, one for each of the 4 steps of the Resolving Differences Model. Each lesson has a section on Your Actions and Key Points. Content Four steps to resolving conflict Fact or fiction? Resolving negative feelings at work Agreeing on Future Actions
Coming soon – under development Performance conversations are pivotal and yet managers often avoid them and find them stressful. Building a strong, encouraging and trusting performance culture starts with having performance conversation in a collaborative way. Once we understand how to make performance a focus for everyone, we ensure that expectations, and goals are achieved, …
Giving feedback without criticism A new and more effective way of giving feedback Motivates for action, development and long-lasting change Fosters deeper and stronger relationships ** FREE lesson at the bottom of this page ** Some love it, some hate it. All need it. Feedback. Most people have mixed feelings about feedback based on their …
Where people are working together chances are high for conflict to arise. On average we are spending 2.1 hours per week dealing with conflict at work. Learn how to prevent and resolve conflict with the Resolving Differences Model(c). Even if resentments have been building up between two people over time, this course will help to …
