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Resolving Differences and Preventing Conflict

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Build great relationships with diverse people for your own happiness and success.

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Learn how to master difficult conversations and conflict at work

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Master difficult conversations with diverse people and personalities. Learn how to resolve differences and prevent conflict at your workplace. Check out our interactive online courses and become part of the online learner community for your ongoing development.

NZ$39
3 business women around the table

Resolving Differences

Resolve differences, prevent conflict and create a happier space for others

Great relationships &  human connections overcome our differences

Where people are working together chances are high for conflict to arise. On average we are spending 2.1 hours per week dealing with conflict at work. Learn how to prevent and resolve conflict with the Resolving Differences Model(c). Even if resentments have been building up between two people over time, it is possible to re-establish the personal connection. Once both parties reconnected, they usually find a solution to their issue.

Learning how to resolve differences can be life-changing

People are diverse and have different opinions. Learn how to resolve those differences collaboratively and constructively.

  • Learn how to prevent conflict by applying the Resolving Differences Model(c).
  • Gain new perspectives with your opportunity mindset.
  • Learn how to prepare for a break through conversation in a conflict you currently have.

  • Time to complete 30-45min long
  • Final quiz and certificate of completion
  • Downloadable files: 2 worksheets, 1 guide, 1 cheat sheet, 1 checklist

  • A disagreement or conflict for whatever reason has impacted your relationship with someone at work or outside of work.
  • You prefer a normal or good relationship with this person.
  • You are prepared to listen and empathise with this person.

  • Free access to the Membership Forum to engage with stories, successes and challenges of co-learners.
  • Opportunity to join online meetings with an expert facilitator either individually or as a group.

What Corporate Leaders Have to Say

Developing great relationships with diverse people

Stefan Doll - Principal Trainer and Consultant
  • Businesses are built on relationships.
  • Our well-being is influenced by our relationships.
  • Good relationships determine business success and our level of well-being and happiness.
  • People around us become more diverse.
  • A new skill is required.
  • Building good relationships with diverse people.
  • We can help.

Our online courses help to establish great relationships with a diverse range of people. Trainings are supported by worksheets, assignments, and guides to download.
Once you complete an online course you gain access to further resources and an online community of practice where you continue to learn by sharing experiences and asking for solutions from others.
Facilitator led online meetings are available to take your learning to the next level.

Organisation- and culture change happens when all people are involved. Online learning si a powerful tool to achieve that. Successful organisations integrate an e-learning with a range of add-ons to support behaviour change in their teams.

  • Have access to all the reporting of a Learning Management System (either yours or ours)
  • Your employees can gain a breadth of experience from an open discussion forum or enjoy the privacy of a forum closed to your organisation.
  • On request, online group- and individual coaching with an expert facilitator.
  • Add a survey to gain a deeper further understanding of the best next actions.
  • Add classroom training for key influencers to champion the change in your organisation
Stefan Doll (CMHRINZ, MBA, Registered Psychologist in Germany) has 20 years of experience as a human resources manager, trainer and consultant in Europe and New Zealand in the FMCG industry, manufacturing, local government and professional services. His degrees in industrial psychology (Germany) and MBA (UK) laid the foundation for many successfully resolved people challenges in a business context. His passion for leadership and thriving organisational cultures resulted in advising the European headquarters of BP on learning and development programmes before he came to New Zealand in 2003. Stefan is a published author on diversity and inclusion and co-founder of the Diversity Institute (2011). Building on his experience he developed practical tools and trainings to individuals, teams, and organisations being successful and inclusive in a diverse environment. Tools like the Resolving Differences Model© are now successfully applied by many of his clients. Good things come out of good relationships on a personal and business level.
Really enjoyed this interactive way of learning. I am keen to put this into practice now!​
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Viola Ember
The Resolving Differences course gave me skills to find solutions with people who have different views. This is what you need when emotions run high.
Training Participant
The Training really changed how I think. I approach conflict with an opportunity mindset now! Thanks
Training Participant
This e-learning is very well done with many relatable examples. It helps to challenge assumptions while also giving some practical tips. It uses simple, easy to understand language. Great that you can print off the guide at the end to refer to!
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Shanelle Yates

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Contribute to world peace, one conversation at the time.